Senior Associate, Desktop Technician

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate, Desktop Technician based in United States. This role provides high-level technical support across a global desktop environment, serving more than 400 users in a fast-paced financial services setting. You will troubleshoot hardware, software, applications, and infrastructure-related issues across office and remote environments. The position combines hands-on desktop support with broader exposure to servers, storage, networking, telephony, and enterprise IT systems. You will work closely with technology teams and end users to resolve incidents, maintain reliable systems, and improve the day-to-day technology experience. The role requires strong analytical thinking, technical depth, and the ability to manage issues effectively under pressure. You will also contribute to a collaborative and inclusive IT environment supporting users across multiple global offices.