Solutions Engineer - Thailand (12-month contract)

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineer – Thailand who will adapt Geotab solutions to customer and partner needs and help them address business challenges. This role is based in Thailand and requires fluency in both English and Thai. If you love combining technology and customer problem-solving, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Solutions Engineer, your key area of responsibility will be showcasing and adapting Geotab solutions for partners and end-users. You will understand customer needs, support solution development and customisation, and help customers and partners make the most of Geotab’s open platform. You will conduct technical discovery, demonstrations and presentations, and work with revenue-generating teams to identify effective solutions to customer challenges. You will collaborate with sales channel teams, customer care, product management and other Solutions Engineering teams. You will also support partner learning, share customer and partner feedback with product and development colleagues, and maintain clear records of engagements and solution designs. To thrive in this role, you’ll bring sound technical judgment, a customer-focused mindset, strong communication skills and the ability to manage competing priorities. Fluency in English and Thai is required to support stakeholders in Thailand and across the wider business. How you'll make an impact: - Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. - Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs. - Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. - Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience. - Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. - Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. - Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. - Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product - Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures. What you'll bring to this role: - Fluency in both English and Thai is required. - A bachelor’s degree in Engineering, Computer Science, Information Technology or a related field. An equivalent combination of education and/or related work experience may be substituted. - 5+ years of relevant experience in one or more of these areas: Solutions Engineering, Sales Engineering, Engineering Support, Software Development, Automotive Engineering, Data Science, Technical Account Management or Business Development. - Technical knowledge of telematics, IoT, APIs and related technologies. - Familiarity with data analysis tools and techniques, and data visualisation tools such as Superset or Power BI, is preferred. - Effective problem-solving and critical-thinking skills, including the ability to assess customer challenges and propose viable solutions. - The ability to collaborate effectively with cross-functional teams, including sales, product development and customer support. - Strong communication and presentation skills, including the ability to explain complex concepts to technical and non-technical audiences. - A customer-focused mindset and commitment to understanding customer needs and delivering excellent service. - The ability to use market trends to identify opportunities and support revenue growth. - Experience with sales or business development, particularly through indirect sales channels, and the ability to identify and pursue potential opportunities. - Strong time-management and organisational skills, including the ability to manage multiple projects and priorities. - Ability to travel up to 20% of the time. International travel requires a passport. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we thrive on a flexible hybrid work model that combines the dynamic energy and connection of in-person collaboration with the independence and flexibility of virtual work. We believe that coming together in person is fundamental to cultivating trust, nurturing a vibrant culture of belonging, and fostering meaningful innovation across our diverse teams. Office visit schedules are tailored thoughtfully based on role requirements. Specific expectations regarding workplace location and on-site attendance for this position will be shared during the hiring process. We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. 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