Veterinary Receptionist

PAW Health Network is a 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, dentals, urgent care, orthopedic services, and more! Learn more about us out here: https://pawhealthnetwork.com/ Quick Snapshot:  - Full-Time | 2:00pm-11:00pm  - 4-Day Work Week - Every other Weekend - Up to 4 Holiday Spans per Year You would be the calm, welcoming face that keeps PAW running smoothly.  You'll handle the front line—greeting caregivers, managing calls, walk-ins, triage, scheduling, processing payments, and supporting every department—so the clinical team can focus on patients. First Impressions & Caregiver Advocacy: Warmly welcome patients and caregivers, route calls, assist in running triage with precision.  Seamless Transactions & Financials: Handle invoice finalizations, process payments, and perform smooth end-of-day cash drawer reconciliations using our practice management software.  Lobby & Inventory Operations: Keep the lobby clean, inviting, and safe; assist with inventory tracking and loss prevention to help keep hospital operations running lean and efficient. Digital & Administrative Support: Keep records clean and up to date by managing incoming emails, digital attachments, faxing, and document scanning.   We don't believe in top-down silos. At PAW, you are an active contributor to how we work: Real Team Voice: Participate in regular Collaborative Meetings across our teams. Your frontline feedback directly shapes our guidelines, workflow efficiency, and hospital policies. Regular department and clinic-wide check-ins to keep everyone connected, informed, and supported. Structured Growth: Follow our Core Training which is a three-block initiative that breaks role responsibilities into must-have, will-need, and might-see assets to build shared ownership and steady, measurable growth from day one. - Has the ability to solicit, process, and integrate input from team members and administrators - Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.  - Contributes to a positive work environment by treating others with fairness and respect    - Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA - Preferred 1Y+ Experience in Customer Service  We offer our staff: - Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)  - Paid Vacation and Sick Time  - Paid Bereavement Program  - Paid Parental Leave Program   - Personal Pet Discounts - Pet Insurance Discounts  - Uniform Allowance  - Gym Membership  - Referral Bonus Program for most positions - Employee Assistance Program *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/