Operations Associate, Customer Success

ABOUT THE ROLE This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements. WHAT YOU'LL DO - Follow up proactively with customers and provide ongoing post-sales support. - Serve as a dedicated customer success partner, delivering attentive service. - Track customer analytics and recommend improvements based on what you learn. - Surface relevant leads and opportunities, gather customer feedback, and help refine product fit. WHAT WE'RE LOOKING FOR - At least 2 years of professional experience, with experience in a technology company or startup. - Experience in customer success, account management, or post-sales customer support. - Experience managing ongoing customer relationships and conducting proactive outreach. - Ability to track and analyze customer metrics or analytics to inform business decisions. - Background in AI, search, discovery, or an adjacent technology field is a plus. COMPENSATION & BENEFITS Annual base salary range: $70,000 to $90,000. LOCATION On-site in San Francisco, California, six days per week.