Guest Operations Associate

ABOUT THE ROLE Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes. WHAT YOU'LL DO - Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions. - Coordinate tasks and priorities between remote teams, customers, and external service providers. - Identify recurring issues, process inefficiencies, and opportunities for automation. - Build and improve operational processes based on real guest scenarios. - Work closely with the founding team to help develop hospitality operations. WHAT WE'RE LOOKING FOR - Native German speaker with English proficiency at C1 level or higher. - A completed university degree in business administration, communications, economics, or a related field. - Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs. - Experience coordinating across teams, customers, and external service providers. - Ability to identify workflow improvements and make organized decisions under time pressure. - Background in hospitality, short-term rentals, property operations, or a related field is valuable. COMPENSATION & BENEFITS Salary: €40,000 to €45,000 annually. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.