Manager, Collections

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Collections based in the United States. This is a full-time remote leadership opportunity focused on strengthening collections performance and reducing financial loss. You’ll lead collection strategies, analyze financial and operational data, and identify opportunities to improve recovery and reduce bad debt. The role combines people leadership, analytics, process improvement, project management, and complex billing dispute resolution. You’ll guide collection teams through coaching, training, performance management, and clearly defined operational goals. You’ll also collaborate extensively with teams across billing, revenue operations, sales, technology, field operations, regulatory functions, and external vendors. The position includes specialized responsibility for carrier access billing and complex disputes involving contracts, tariffs, provisioning, and billing systems. This role is suited to an experienced collections or revenue operations leader who can turn data into action while balancing financial objectives with a positive customer experience.