Inbound Analyst, US Fraud

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Analyst, US Fraud based in Canada. This role serves as a key first point of contact for customers facing suspected fraud, unauthorized transactions, account compromise, and card security concerns. You will investigate potentially fraudulent activity, authenticate customers, assess risk, and determine appropriate protective actions. The position combines customer service with analytical investigation and risk-based decision-making in a fast-paced environment. You will work across multiple systems to review account information, transaction history, and fraud indicators while maintaining accurate documentation. Your judgment will help protect customers, financial assets, and the organization while maintaining a high-quality customer experience. You will also collaborate with internal teams to resolve complex cases and identify emerging fraud patterns. This is a fully remote, full-time opportunity based in Ontario, Canada.