Head - IT Infrastructure and Operations

About Our Company - TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry. - Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner. - We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA.For more information : www.trackwizz.com About the position: The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.   Key Responsibilities: Data Center & Cloud Operations - Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments - Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance - Ensure 99.9%+ availability, performance and capacity planning - Optimize cloud costs through FinOps and vendor management Infrastructure Strategy & Leadership - Develop and execute an infrastructure strategy aligned with business objectives - Drive transformation across data center, cloud, network and end-user computing - Lead modernization initiatives including cloud adoption, automation, SRE and AIOps - Act as the senior escalation point for critical outages and incidents Network, Security & Resilience - Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet) - Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks - Protect systems against cyber threats such as DDoS and ransomware - Maintain a secure, resilient and segmented infrastructure Platform, OS & Middleware Management - Oversee Linux, Windows and Unix platforms - Manage middleware such as web servers, application servers, MQ and API gateways - Ensure patching, hardening, configuration management and standardization Service Management & Reliability - Implement and govern ITIL / ITSM processes - Define SLA, SLO, KPI and availability metrics - Drive Site Reliability Engineering (SRE) and automation initiatives - Lead problem management and root cause analysis (RCA) Vendor & Financial Management - Manage infrastructure vendors, OEMs and cloud providers - Lead contract negotiations, renewals, audits and cost optimization - Control CAPEX / OPEX budgets and justify ROI for infrastructure investments Compliance & Governance - Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI) - Support internal, external and regulatory audits - Maintain infrastructure documentation and SOPs Team Building - Build and mentor high-performing infrastructure teams - Define roles, on-call models and succession plans - Foster a culture of ownership, accountability and continuous improvement Required Skills & Experience - 12+ years of experience in IT Infrastructure & Operations - 3+ years in a senior leadership role - Proven experience managing large-scale, mission-critical platforms - Strong expertise in AWS / Azure / GCP, data centers and virtualization - Experience with Linux, Windows, enterprise networking, DR and BCP - Hands-on exposure to automation tools (Ansible, Terraform, scripting) - Strong understanding of ITSM / ITIL, monitoring, observability and AIOp