Order Management Associate

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary Fanatics Collectibles is seeking a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience. Key Responsibilities - Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders - Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfilment delays), proactively flag and resolve with internal and external teams - Data Accuracy: Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments - Prioritization: Identify and escalate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments - Inventory Coordination: Work with the Fulfilment & Returns Manager and 3PL to manage stock availability and allocations against open orders - Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance - Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data - Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platform Skills and Experience Required - Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment - Strong attention to detail, organized and reliable under pressure - Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus - Team player who thrives in cross-functional collaboration—especially with fulfilment, customer service, and commercial teams - Fluent in English (spoken and written); Italian or German a plus depending on location. - Customer-first mindset with a bias for action and problem solving The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.