IT Specialist

Job Summary: Based in NYC only. This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment. - EDI Operations – Mandatory & Critical Function - Set up and manage new EDI connections for new trading partners - Connect SAP ECP customer master to EDI profiles after customer creation - Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12 - EDI Platform experience (Intertrade, SPS, Cleo, etc) - EDI file read/edit experience is a must - Handle EDI mapping, configuration, onboarding, testing, and go‑live - Monitor daily EDI transactions and troubleshoot failures proactively - Work closely with EDI vendors to ensure SLA delivery and issue resolution - Support business & sales teams in improving EDI automation and accuracy - Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives. End‑User Computing & IT Operations - Oversee Windows & macOS troubleshooting - Lead hardware/software lifecycle: procurement, setup, maintenance - Ensure timely resolution of IT tickets with improved service quality - Maintain IT documentation, SOPs, and operational standards Vendor, HQ & Stakeholder Management - Manage relationships with EDI, network, SAP, and hardware vendors - Coordinate with HQ IT for ERP alignment, compliance, and escalations - Support cross‑functional IT projects and initiatives IT Helpdesk  - Provide IT support to end users.   - Respond to IT requests and inquiries in a timely manner.  - Monitor and ensure proper functioning of IT systems/applications. Qualification and Experience: - Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory - At least 1-3 years of experience in an IT role - 2+ years- experience managing projects and people. - Must be able to work in the NY office at least three times per week - Experience working with multiple stakeholders. - Strong IT operational background - Bilingual (Korean-English) is required Skill Sets - Analytical and problem-solving skill - Strong written and oral communication - Good interpersonal & communication skills - Able to conduct research into application and software issues Personal Attributes - Willing to work beyond contractual work hours when required - The role may occasionally require solo travel to other sites (such as Vermont / LA Brea) - Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment) - Meticulous, analytical and independent - Possess a strong sense of urgency, able to prioritize and meet deadlines - A confident self-starter with a high level of drive - Self-motivated, committed, determined, diligent and trustworthy nature - Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required - Good listener and be a dedicated team player, willing to help others