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Fraud & Conversion Associate

US · Remote · Full-time · Analyst

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About the role

Customer Support
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Fraud & Conversion Associate based in United States. This role combines fraud review, application verification, customer engagement, and conversion support in a fast-paced financial services environment. You will help prospective customers move through the lending application journey while identifying inconsistencies, risk indicators, and potential fraud. The position blends analytical investigation with frequent inbound and outbound customer interactions. You will use internal systems, investigative tools, and customer information to make sound operational decisions. Success requires balancing customer experience, compliance, accuracy, productivity, and risk awareness. You will also contribute to process improvements and collaborate with teams across fraud, credit, compliance, risk, and customer operations. This is an opportunity to build expertise across fraud operations, lending, customer support, and financial services.