Mid Support Engineer

Job Title: Mid Support Engineer Key Skills: Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD Experience: 3–8 YOE Location: Costa Rica Mode: Remote We at Coforge are hiring Mid Support Engineer (#15124-5-1) with the following skill set. Key Responsibilities - Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance. - Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments. - Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution. - Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure. Required Skills & Qualifications - 3–8 years of relevant experience in Production Support or related technical support environments. - Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements. - Experience working with Linux-based infrastructure and cloud services. - Strong monitoring and debugging skills for server and application logs. - Hands-on experience with Splunk, Dynatrace, or similar monitoring tools. - Experience creating and optimizing monitoring alerts and dashboards. - Experience with GitHub for code debugging and Jenkins for deployments. - Experience setting up tools and required infrastructure. - Knowledge of ITIL processes, including Incidents, Problems, and RFCs. Preferred Skills: - Experience supporting business-critical applications in 24/7 production environments. - Strong troubleshooting and incident-resolution capabilities. - Familiarity with Data Management & Analytics environments. - Experience supporting applications with strict SLA and availability requirements. Posted On: 21-10-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.