Museum Visitor Services Associate

Are you someone who has excellent customer services skills and enjoys working in a diverse and interesting workplace? We’re looking for a passionate, energetic individual to join our Birthplace of Country Music Museum frontline team. What You’ll Do: ·        Open and close the museum each day in accordance with established procedures. ·        Greet all visitors warmly as soon as they enter the museum and ensure a premier experience for all visitors to the Museum. ·        Sell museum admissions, event tickets, memberships, and merchandise. ·        Serve in the museum store as a clerk/salesperson. ·        Provide information about the museum, answer questions, and generally assist patrons in all appropriate ways; serve as a knowledgeable advocate for all activities of the organization.  ·        Coordinate with sales and education staff to ensure positive group visitation experiences. ·        Manage arrival of group visitors. ·        Handle visitor concerns, comments and complaints and communicate those to museum staff. ·        Work as a team with other front line associates to keep all museum areas clean and refuse-free during museum operating hours. ·        Learn and be prepared to properly react to any emergencies in the museum. ·        Assist in set-up for special events at the museum. ·        Monitor patrons for adherence to museum rules and any inappropriate behavior.