DD4K - Sioux Falls - Front Desk Patient Coordinator

We are seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities - Greet and check in patients in a warm and professional manner - Answer phone calls and respond to patient inquiries - Schedule, confirm, and manage patient appointments - Verify insurance eligibility and assist with benefit coordination - Collect patient information, consent forms, and payments - Maintain accurate patient records and update account information - Present treatment plans and discuss financial arrangements as needed - Coordinate patient flow and communicate effectively with clinical staff - Manage incoming and outgoing correspondence, including emails and text reminders - Maintain a clean, organized, and professional reception area - Support office operations and administrative tasks as assigned Qualifications - High school diploma or GED required - Previous dental or medical front office experience preferred - Knowledge of dental insurance and scheduling software preferred - Strong customer service and communication skills - Ability to multitask and stay organized in a busy environment - Basic computer and data entry skills - Professional appearance and positive attitude Preferred Qualifications - Experience with dental practice management software - Bilingual skills are a plus - Experience handling insurance verification and patient collections preferred Skills & Competencies - Excellent interpersonal and communication skills - Strong attention to detail and accuracy - Dependable and punctual - Ability to remain calm and professional under pressure - Team-oriented mindset - Commitment to patient confidentiality and exceptional service Physical Requirements - Ability to sit and work at a computer for extended periods - Ability to occasionally lift office supplies up to 20 pounds Benefits - Competitive pay based on experience - Health, dental, and vision insurance - Paid time off and holidays - Retirement plan options - Continuing education and growth opportunities Schedule - Full-time - Monday–Friday