Manager - Convention Services

- Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus for groups primarily but not limited to 500+ on peak.   - Act as the primary source of information regarding the event for hotel operations. - Review hotel facilities and services with clients. - Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.   - Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits. - Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs. - Manage the group cutoff for reservations and communicate deadlines to program contact. - Organize initial room reservations and communicate ongoing group changes through group departure. - Plan and coordination of group pre-planning visits. - Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.   - Order technical requirements for the meeting space. - Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling. - Facilitate with vendors proper safety and security protocol for onsite operations. - Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space. - Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as: - Group arrivals/departures for luggage assistant - Group room drops - Group check in or VIP pre-keys - Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc.  - Communication of large group movements anticipated to affect hotel operations - Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas. - Oversee group VIP experience throughout their stay including: - Meet & greet on arrival experience - Advancement of VIP guestrooms - Hotel reservations throughout their stay - Continue building relationships throughout the year by assisting with off-program requests such as hotel friendly rates, reservations, etc. - Assumes other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services. Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work. The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred. EDUCATION: Degree in Hotel Management, Marketing or Business Administration preferred EXPERIENCE: 2-4 years as a Convention Services Manager at a major hotel convention. Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.