Service Account Manager

Job Summary: We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects. The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment. Specific Responsibilities: - Serve as the primary point of contact for assigned commercial service accounts. - Build, maintain, and grow strong client relationships through consistent communication and service excellence. - Conduct site visits, client meetings, and walk-throughs as needed - Understand client needs, priorities, and upcoming project opportunities. - Manage renewals, proposals, and service agreements. - Expand service Client Base by face to face, phone, and email. - Providing customers with product information and availability, estimated time of arrival of goods and product recommendations - Deliver prompt, professional solutions to service customer inquiries. - Work to meet immediate goals of customer needs withing the service department. - Provide customer feedback on performance. - Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management. - Assess, evaluate, and report on overall team and individual team member performance. - Prepare and allocate budgets. - Research and identify new business opportunities. - Collaborate with other senior leadership regarding business strategies within the Service Department - Evaluate job profits and revenue and calculate risks for your projects. - Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls. - Ensure all work orders, service tickets, and client updates are completed accurately and on time. - Provide job cost tracking, change order management, and budget oversight for service projects. - Collaborate with estimating to prepare and deliver quotes and proposals. - Ensure safety compliance and adherence to company policies during service operations. - Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets. - Resolve client issues quickly and professionally. - Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor. - Identify opportunities within existing accounts to expand service offerings. - Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects. - Participate in client presentations and follow-up meetings to secure new work. Skills and Qualification: - 5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred). - Understanding of electrical service work, materials, and terminology. - Strong communication and customer-service skills. - Ability to manage multiple accounts, service calls, and priorities simultaneously. - Proficient in scheduling tools, CRM, or service management systems. - Valid Texas driver’s license and ability to travel locally for client visits. Benefits: - Close knit, team-oriented work environment - Medical, Dental and Vision Insurance - 401K - Bonus opportunities - PTO - Continuing Education Opportunities and Resources     Enterprise Electrical Core Values:  - Safety First, Safety Always (Safety)  - Committed to Excellence (Greatness) - Plan it, Do it, Own it (Accountability) - Learn it, Know it, Teach it (Mentorship) - One Team, One Goal (Teamwork) - Positive Attitude Required (Positivity)