Privacy Program Optimization Manager – PrivacyPro

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.   The Privacy Program Optimization Manager is responsible for the engagement health and realized value of Bluesight's PrivacyPro customer portfolio. PrivacyPro helps health systems detect and investigate inappropriate access to patient records, but the product only delivers value when privacy teams actively work their cases, tune their monitoring, and embed PrivacyPro into their compliance workflows. This role exists to make sure that happens across every account, not just the ones that ask for help. You will own the full book of business at the cohort level: monitoring engagement and program performance across all PrivacyPro customers, identifying accounts drifting toward disengagement before they become renewal risks, and directing the right resource (yourself, a Professional Services specialist, or a Customer Success Manager) to get them back on track. You will also build and run the reporting cadence that keeps our internal teams aligned, including a recurring executive summary and regular updates to CSMs on their accounts. The ideal candidate is a self-starter with hands-on experience running or supporting a healthcare privacy or compliance program. Credentials such as CHPC, CHC, CIPP/US, or RHIA are highly desirable. You can balance portfolio-level oversight with hands-on customer work, and you are comfortable being the subject matter expert in the room with a privacy officer, a compliance investigator, or a chief compliance officer.