Insights Consultant

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. About the Role Are you curious about data, passionate about uncovering insights, and motivated by helping customers make informed decisions? As an Insights Consultant, you'll work closely with customers to understand their objectives, analyze data, and translate findings into clear, actionable insights. Through reports, dashboards, presentations, and consultative guidance, you'll help customers understand performance, identify trends and opportunities, and maximize the value of their programs. This is an opportunity to develop your analytical and consulting skills in a collaborative, customer-focused environment, working with colleagues across teams to deliver high-quality insights and meaningful customer outcomes. What You'll Do - Build strong customer relationships: Manage day-to-day engagement with assigned accounts, acting as a key point of contact and responding to customer questions and requests. - Turn data into insights: Analyze data from approved sources and tools to identify trends, patterns, risks, and opportunities aligned with customer objectives. - Communicate findings effectively: Prepare structured reports, dashboards, and presentations that translate analytical findings into clear insights and actionable recommendations. - Present with confidence: Explain methodologies, results, and their implications to customer stakeholders, ensuring alignment with agreed goals and requirements. - Support customer success: Monitor program performance and engagement indicators, identify areas for improvement, and contribute to service optimization. - Collaborate across teams: Work with internal stakeholders to ensure deliverables meet quality standards, agreed timelines, and customer expectations. - Support customer onboarding: Participate in discovery sessions, clarify customer objectives, and provide guidance on reporting outputs and interpreting insights. - Maintain accurate records: Document customer needs, priorities, feedback, and program information in designated systems. - Drive continuous improvement: Apply structured problem-solving approaches to analytical and reporting challenges, identifying opportunities to improve service delivery and customer value. What You'll Bring - Strong analytical and critical-thinking skills, with the ability to interpret quantitative and qualitative information. - The ability to analyze data and translate findings into actionable insights. - Proficiency in data analysis tools, reporting platforms, and business productivity software. - Clear written and verbal communication skills, with the ability to explain analytical findings to different audiences. - A collaborative mindset and the ability to work effectively with cross-functional teams. - Strong organizational skills and attention to detail, with the ability to manage deliverables against agreed deadlines. - A proactive, problem-solving approach and a willingness to learn and develop new skills. Nice to Have: - A university degree in a relevant field. - Experience in SaaS, analytics, or an insights-driven business environment. - Familiarity with media analytics, digital analytics, monitoring, or reporting platforms. - Experience preparing and delivering presentations to customer stakeholders. - Exposure to customer lifecycle management, retention, or account expansion processes. - Experience contributing to process improvements in analytics or consulting. What We Offer Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company or can be selected at your own cost and form part of your overall benefits package. These benefits include: - Hybrid Working Model - Pension Plan - Health Insurance - Life Insurance - Meal Allowance - Employee Assistance Programme (EAP) - Cision Global Charitable Giving Program - Headspace If this opportunity feels like the right fit for you, we’d love to hear from you! **Please note that for this position we are only able to consider candidates who are already based in the country of employment** Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected] Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.