IT Generalist

Redwood Credit Union is seeking an IT Generalist for an entry-level technical position supporting the delivery of technical services within the organization. Provide first tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide administrative and operational support for digital records, automation, and other functions in the IT organization. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union. The anticipated work schedule is Monday through Friday, with occasional Saturday shifts.   Key Responsibilities Computer Operations: o Follow department operations run books for daily operational functions and desktop environment. o Maintain service log of information, systems error logs, and maintenance calls. o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory. o Document all calls and requests in the IT support ticketing system. o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing. o Complete add, move and/or user change requests in the network and core systems. o Provide help-desk phone support to team members of the Redwood Group. o Distribute reports to management. o Notify management of work affecting incidents in a timely manner. o Document all new, updated, or undocumented processes in department Wiki. o Perform duties from Digital Records, Infrastructure, Networking, Data, and Programming teams as assigned. Technical Support: o Provide end-user support and troubleshooting of computer and printer problems. o Respond to incidents and support requests per incident management procedures. o Provide Member support for research and retrieval of documents and information. o Provide help-desk support on computer systems by assisting end-users with software/hardware problems and inquires. o Provide exceptional service to all Members, volunteers, internal team members, and service providers. o Keep inventory of supplies and licensing, document and provide management with request for new purchases. o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies. o Support tablet and mobile devices through RCU’s mobile device management solution. o Uphold established department service standards. User Creation & Security: o Create, delete, and modify all existing and new users daily for Symitar and Windows. o Maintain log of user ID’s including deletions, additions and changes. o Setup and maintain user security for the Redwood Group. o Support computer patch distribution and software updates. Other Functions: o Organize data room and surrounding areas to ensure OSHA standards. o Maintain technical proficiencies to support current and planned hardware and software computing needs.   Join us and discover why you'll love working at Redwood Credit Union!   ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.   As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.    Why work for Redwood Credit Union? •  21st largest credit union in the U.S. and the largest financial institution based in the North Bay •   Recognized by Newsweek as one of "America's Best Credit Unions 2026" •   Awarded a 5-Star Bauer Rating •  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" •   Top Corporate Philanthropists (#24) - San Francisco Business Times •   Voted Best Places to Work in the North Bay 21 years in a row •   World-class Employee Engagement scores •   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate •   Industry leading Net Promoter Scores across the U.S.