Senior Director, Client Strategy

About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About Gummicube, an Airship Company Gummicube develops powerful app discovery technology, enabling anybody with an app to quickly optimize for the most organic search visibility. Gummicube's DATACUBE software leverages proprietary big data for mobile to understand App Store search trends and the competitive landscape. Using DATACUBE, mobile search data and user behavior is no longer a black box -- resulting in greater visibility, more high-quality organic downloads and a lower overall cost of user acquisition. Together, Gummicube and Airship enable brands, marketers, product owners and developers to optimize their entire mobile app experience — from the point of discovery to loyalty. To learn more about Gummicube, visit www.gummicube.com. About the Role As Senior Director, Client Strategy, you’ll set the direction for Gummicube’s Client Strategy function over the next 12 months. You’ll lead client service and strategy for an assigned portfolio while strengthening the team’s capacity for future needs. You’ll partner with the Senior Director, Account & Client Services; both teams serve assigned accounts and share a focus on retention, client growth, and delivery. What You'll Do - Lead client onboarding for your portfolio, helping clients understand Gummicube’s technology, approach, and opportunities for growth - Build relationships with senior client stakeholders and guide account plans based on their goals and performance data - Direct app store research, strategy, and testing recommendations that help clients improve visibility and conversion - Help your team navigate app store submission requirements and technical or compliance-related questions - bring in the appropriate product, technical, compliance, or legal experts when needed - Oversee the quality and timeliness of client analyses, reports, performance updates, and other agreed deliverables - Support retention and lead growth planning for your accounts, including renewals, expanded services, and opportunities to introduce relevant Airship services - Develop accurate revenue, retention, renewal, and opportunity forecasts for your portfolio. Help shape proposals, pricing recommendations, and contract discussions within approved parameters - Work with Business Development, Account & Client Services, product, data, creative, marketing, and engineering teams on client solutions and handoffs - Lead, coach, and develop your team through clear goals, regular feedback, career development, and performance management - Track market and platform changes, share client insights with Gummicube’s leaders, and use approved AI-enabled tools responsibly under company policy These responsibilities may change as business needs evolve. What We're Looking For - 8-10 years of experience in client strategy, account management, client services, digital marketing, or a related field - At least 4 years of experience leading and coaching teams - Experience setting a functional plan and turning it into clear goals, team capacity, and measurable results - A record of developing client strategies and account plans that improve outcomes, retention, or growth - Strong knowledge of mobile marketing and the ability to explain recommendations clearly to senior clients - Experience overseeing client work from onboarding through ongoing service and performance reporting - Commercial experience with renewals, proposals, pricing, forecasting, or account expansion - The ability to lead across functions, develop other leaders, and make sound decisions when priorities compete We'd Be Delighted If You Also Have - Direct experience with App Store Optimization, app store analytics, conversion testing, or mobile user acquisition - Experience supporting complex app launches or working with app store submission guidelines - Experience leading work across account management, analytics, creative, or research teams - Familiarity with the App Store, Google Play, Apple Search Ads, or Google App campaigns - Experience supporting enterprise clients in an agency-style engagement or working with distributed teams Work Location & Travel Requirements Gummicube currently hires for this role within the United States. You must be based in an eligible Airship location. This is a fully remote position, with a preference for candidates who can work effectively with teams and clients in the Pacific time zone. This role requires up to 10% travel for client meetings, company events, industry conferences, or other business needs. Compensation Compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including relevant skills, work experience, business priorities, market demands, and location. Starting Pay Range: $190,000-$205,000 USD per year Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Gummicube, as part of Airship Group, Inc., offers a benefits package as part of our Total Rewards approach to compensation. Benefits & Perks - Competitive medical, dental, and vision insurance options for you and your dependents - Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off - Support for your overall wellbeing with mental health and wellness resources - Employer-subsidized life insurance as well as short-term and long-term disability - A digital-first work environment and a monthly stipend to support remote work - Mentorship and growth opportunities to build skills and accelerate professional development - And more! AI in Recruiting We use artificial intelligence tools in our recruitment process as decision-support tools only. Airship's People Operations team reviews all AI-generated scores and recommendations before making any hiring determination. No applicant is rejected solely on the basis of an AI-generated output. Depending on your location, you may have the right to request human review of any AI-assisted employment decision or to opt out of AI evaluation. To make a request or learn more about how we use AI in hiring, contact [email protected] or visit airship.com/legal. California residents can view the CCPA disclosure notice here. **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.