Receptionist

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. The Receptionist is responsible for welcoming and assisting guests, handling reception enquiries and requests, and ensuring a smooth and personalized experience throughout their stay. The role provides professional and attentive service while maintaining efficient reception operations and a high standard of guest satisfaction. Key Responsibilities: - Welcome guests warmly and provide professional assistance at reception. - Handle guest enquiries, requests, feedback, and concerns promptly. - Assist with check-in and check-out procedures. - Provide accurate information about hotel facilities, services, and activities. - Coordinate with other departments to ensure timely follow-up on guest requests. - Handle guest payments and related reception transactions accurately. - Support upselling opportunities and promote hotel services. - Maintain accurate records and follow reception procedures and standards. - Ensure the reception area is professional, organized, and welcoming. - Perform other duties as required to support the smooth operation of the department. - Minimum 1-2 years' previous experience in a Receptionist or Front Office role, preferably within a luxury hotel environment. - Russian and Arabic language skills are preferred. - Previous experience using OPERA Cloud is preferred.