Duty Manager

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations. - Conduct daily briefings and ensure that all pertinent information is well received by team members - Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met - Review, analyze and suggest improvement of work flow and standards at the Front Desk - Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates - Communicate with Front Office Manager on all matters regarding guest services & hotel operations - Ensure documentation of all guest related issues using the logbook - Sign media and supervise shift handover procedures - Coordinate and communicate with other hotel departments as requiredregarding general administration and operations issues - Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently - Assist Guest Relations in greeting, rooming, and sending off guests - Inspect front of house and back of house regularly for cleanliness and orderliness - Ensure that front line staff complies with marketing techniques and maximizes sales - Check billing instructions, monitor guest creditand act upon any discrepancies - Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates - Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently - Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. - Conduct Night Audit Process for hotel - Strong leadership, interpersonal and training skills - Good communication and customer contact skills - Results and service oriented with an eye for details - Ability to multi-task, work well in stressful& high-pressure situations - WHAT IS IN IT FOR YOU: - Come As You Are - Work With Purpose - Grow, Learn and Enjoy - Explore Limitless Possibilities