Engineering Manager - Platform

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us - Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. - Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. - Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. - Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. About the Role CharterUP is looking for an Engineering Manager, Platform to lead the team building and operating the technical foundations of our two-sided marketplace. You’ll manage infrastructure engineers, security engineers, site reliability engineers, and data engineers, helping them deliver secure, reliable, and scalable systems that support our growing business. We’re seeking a strong people leader with sound technical judgment who can balance operational needs with long-term investments in developer productivity, security, and data capabilities. Title: Engineering Manager, Platform Reports to: VP Engineering Location: Austin, TX (Hybrid: Monday, Wednesday, Friday in-office) What You’ll Do - Lead and Develop the Team: Manage infrastructure, security, site reliability, and data engineers. Set clear expectations, provide regular feedback, and support career growth through coaching, recruiting, and performance management. - Own Platform Strategy and Delivery: Define the team’s technical direction and roadmap, aligning investments with business and engineering priorities. Balance long-term improvements with operational needs, partner requests, and delivery commitments. - Build Reliable, Efficient Infrastructure: Guide cloud architecture, infrastructure automation, deployment systems, and shared services. Strengthen observability, incident response, disaster recovery, and cost management in partnership with product engineering teams. - Advance Security and Data Capabilities: Support security engineers in establishing secure development practices, building security tooling and guardrails, and driving vulnerability remediation across engineering. Guide data engineers in building reliable pipelines and governed data access for analytics, business operations, and machine learning. - Improve Developer Productivity: Treat engineering teams as internal customers. Deliver shared tooling, self-service capabilities, and practical standards that make software easier to build, deploy, and operate, including effective use of AI-assisted tools and automation. What You’ll Bring - Engineering Leadership: Experience managing technical teams, including platform, infrastructure, or reliability engineers, typically gained through 4+ years in management. Demonstrated success in recruiting, coaching, career development, and performance management. - Technical Foundation: Experience building or operating production systems, typically gained through 8+ years across engineering and engineering management roles, including substantial hands-on technical work. Sound architectural judgment and the ability to guide specialists across multiple disciplines. - Cloud and Operational Expertise: Experience with AWS or a comparable cloud platform, infrastructure as code, CI/CD, networking, and production databases. A track record of improving reliability, incident response, scalability, and cost efficiency. - Security and Data Fluency: Familiarity with application and cloud security, secure development practices, vulnerability management, compliance programs such as SOC 2, and modern data platforms. Ability to assess tradeoffs and set priorities in partnership with domain experts. - Collaborative, People-First Leadership: Ability to build trust across engineering and business functions, communicate technical priorities and risks clearly, and lead distributed teams with clear ownership and accountability. If this role interests you and your experience aligns with many of these qualifications, we encourage you to apply. We value relevant skills and experience gained through different career paths. Recruiting Process - Step 1: Video interview with Talent Acquisition - Step 2: Video interview with the hiring manager - Step 3: Video interviews with team members - Step 4: Offer and reference check - Welcome aboard! Salary $210,000—$225,000 USD Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, and Miami as we grow our global team. - Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states. - Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. - Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. - Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. - Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. - Referral Rewards: Earn bonuses for bringing top talent to the team. - Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. - Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.