Fulfillment Associate - On-site

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg http://Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps. We are... - Community First: We've served 1M collectors and foster an active community of over 145k+ Discord members. - Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing. - Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world. Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place. Role Description The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders. Key Responsibilities - Order Processing - Accurately pick items from inventory based on customer orders. - Quality Control - Inspect products for defects or damages before packaging. - Packaging - Securely package products to prevent damage during transit. - Inventory Management - Restock inventory and assist in conducting inventory audits. - Shipping - Label and ship packages, ensuring that the correct carrier service is used. - Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate. - Documentation - Maintain accurate records of inventory and orders processed. - Customer Service - Assist with customer inquiries related to shipping and order status. - Team Collaboration - Work closely with team members to meet daily fulfillment targets. Qualifications - Education: High school diploma or equivalent. - Experience: Prior experience in warehouse operations, inventory management, or a related field is a plus. - Technical Skills: Basic computer proficiency, including familiarity with inventory software and systems. - Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods throughout the day. - Attention to Detail: Keen eye for detail to ensure accuracy in order processing and inventory management. - Communication Skills: Strong verbal and written communication abilities to effectively interact with team members and provide customer service. Preferred Skills - Gaming Interest: A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base. - Problem-Solving Abilities: Capacity to troubleshoot issues during the order fulfillment process quickly. - Time Management: Efficient in managing time to meet daily targets and handle multiple tasks simultaneously. - Customer Service Orientation: Experience in customer service, especially in handling customer inquiries and concerns regarding orders. - Teamwork Skills: Proven ability to work effectively as part of a team to achieve collective goals. - Adaptability: Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities. Ability to Commute to Warrendale, PA 15086 is required Work Location: In person Pay: $14.00 - $16.00 per hour Company benefits: - 15 days of accrued PTO - 7 days of sick-leave, front-loaded at the start of the year - 10 paid company holidays - Generous vision, dental, and health benefits, with 97% contribution to premium - 401k Matching