Field Services Project Coordinator

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!  At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career. WHY UNITED? - Award-Winning Culture: 2023 & 2024 Best Places to Work - Trusted Local Employer for over 75 Years: 4.7 Google Star Rating - Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings - Top 100 Fiber-To-The-Home Leader - 401k + Match, HSA, and more! SUMMARY The Field Services Project Coordinator is responsible for managing and tracking field service projects from initiation to completion, ensuring efficiency, quality, and compliance with company standards. This role involves coordinating schedules, overseeing project performance, and acting as a liaison between field teams, clients, and internal departments to ensure seamless execution.   POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a direct-hire, full-time, on-site position located at our Murfreesboro, TN office.  ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. - Project Management & Reporting: Manage and track field service projects, forecast timelines, adjust schedules, facilitate project meetings, and provide progress reports and updates to stakeholders. - Communication & Customer Service: Serve as the primary liaison between field teams, customers, and internal departments; address customer concerns, resolve service issues, and ensure customer satisfaction through timely follow-up. - Field Operations & Resource Coordination: Coordinate technician schedules, assign tasks, and ensure the availability of personnel, equipment, and materials to support efficient field operations. - Quality Assurance & Compliance: Conduct site inspections and audits to verify work meets design specifications, quality standards, company policies, industry regulations, and safety requirements. - Budget & Performance Management: Track project expenses, assist with budget forecasting, verify invoiced work, identify cost-saving opportunities, and establish performance metrics to monitor project health and operational efficiency. - Risk Management & Process Improvement: Identify project risks, develop mitigation strategies, resolve operational challenges, escalate issues as needed, and implement process improvements to maintain project quality and integrity. - Documentation & Recordkeeping: Maintain accurate records of service requests, project progress, outcomes, and supporting documentation for audits and internal reviews. WHAT YOU BRING Required Qualifications - High School Diploma or equivalent required.  - 3+ in telecommunications, fiber optics, infrastructure deployment, or related fields.  - Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.  - Valid driver's license and acceptable driving record required. PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function and to participate in the application or interview process.    - Frequently use computers, telephones, mobile devices, and other standard office equipment.   - Regularly communicate with employees, customers, contractors, and business partners in person, by phone, and through written communications.   - Frequently review and analyze project schedules, reports, maps, and other information displayed in electronic and printed formats.   - Occasionally transport files, office supplies, equipment, or materials weighing up to 25 pounds.   - Occasionally conduct site visits and field audits, including accessing active construction and work sites.   - Frequently work at a computer for extended periods while performing project coordination, scheduling, reporting, and other administrative duties.  Our Commitment to Equal Opportunity United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. Drug-Free Workplace Statement United Communications is committed to maintaining a safe, drug-free workplace. Employment offers are contingent upon successful completion of required pre-employment drug testing. Employees may also be subject to drug and/or alcohol testing in accordance with company policy and applicable federal and state laws. Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.