Operations Lead

About People for People People for People Foundation connects the business community to targeted humanitarian aid. We translate collective engagement into rapid, concrete action to restore lives in times of crisis. Founded by the founders of bunq, Picnic and Bird, we combine the power of the private sector to provide fast and targeted support to people affected by crises. Whether it is arranging emergency transport for essential aid supplies within 48 hours or launching a nationwide campaign for thousands of children in crisis-affected areas: we believe in doing, learning and creating direct impact. No slow bureaucracy, but the speed of a tech scale-up. Your role As Operations Lead, you are responsible for overseeing operations, including supply chain management, warehouse management, volunteer management, emergency response efforts, and project logistics in the Netherlands and internationally. You ensure efficient workflows, seamless coordination, and effective execution across all areas of responsibility. Because People for People is an agile crisis response organization, you will combine building smart processes (SOPs, data, and inventory management) with hands-on management during projects. You will work closely with the team, the volunteers, and external (logistic) partners to ensure relief goods arrive where they are needed most, fast and organized. Strategic leadership & management team: As a core member of the Management Team (MT), you won't just manage daily execution, you will actively co-steer the strategy, future, and overall direction of People for People. In our lean and fast-moving organization, your voice carries real weight. You will work directly alongside the core leadership team to shape our strategic roadmap, scale our impact, and build the future of the foundation, making this a uniquely high-impact opportunity for someone eager to drive both high-level vision and hands-on crisis relief. Your responsibilities Warehouse & Supply Chain Management (Inbound & Outbound) - Daily Operations: Ownership of the day-to-day running of our warehouse in Amsterdam. - Floor management: Operationally guiding volunteers and teams on the floor, providing clear instructions, and ensuring a safe, motivated, and pleasant working environment. - Capacity planning: Collaborating with the volunteer coordinator to guarantee optimal staffing for every initiative. - Inventory management: Accurate registration of goods, managing product categories, and monitoring stock levels. - Inbound & outbound: Managing and streamlining incoming donations and outgoing shipments. - Process optimization (SOPs): Developing and refining flexible processes, guidelines, and instructions for both daily operations and acute emergency relief. - Events & packing days: Organizing and managing high-volume packing and sorting and People for People days - Volunteer onboarding and management: Working closely with the volunteer coordinator, ensuring high-quality onboarding and management of volunteers including tracking of hours worked, communications via WhatsApp/Signal volunteer group, and follow-up post-events with volunteers. - Open communication: Ensure timely, open, and clear communication with the warehouse team, other departments, and relevant stakeholders. Transport & distribution (National & International) - Logistical alignment: Maintaining contact with transport and logistics partners, as well as requesting and comparing quotes. - Shipment documentation: Ensuring proper documentation (including customs paperwork where applicable). - Dispatch day coordination: Overseeing truck loading and coordinating directly with drivers and external partners. IT, data, facilities & administration (Practical operations) - Impact & data: Maintaining quantitative supply chain data to analyze bottlenecks, optimize logistics, and make our impact transparent. - Fleet management: Managing our company van (including scheduling, maintenance, and MOT inspections). - Facilities & IT: Managing workstations, overseeing IT and digital security support, issuing hardware/laptops for the team and beneficiaries, and coordinating with building management (Picnic). - Financial & operational administration: Overseeing day-to-day operational administration, including processing receipts and expense claims, managing volunteer allowances, and actively monitoring expenditures against the operational budget.