Senior Therapy Coordinator

When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together.  A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way. What you’ll do at our Toowong clinic: Client Experience & Coordination • Coordinate new client intake, onboarding, and continuity of care • Review referrals, questionnaires, and service agreements prior to commencement • Facilitate timely scheduling, rescheduling, or alternate service options (e.g. telehealth, therapy support) • Ensure clients and families receive clear communication and feel safe, supported, and valued • Support timely feedback processes and confirm service pathways and therapy requirements Operational & Service Delivery Oversight • Coordinate therapist caseloads to optimise service delivery, productivity, and travel efficiency • Support delivery of client-centred, evidence-based therapy services across clinic, home, school, and community settings • Oversee implementation, review, and adjustment of individualised therapy plans • Ensure discipline-specific and complex caseloads are supported appropriately • Maintain privacy, confidentiality, and compliance with professional standards Therapy Programs & Planning • Oversee initial appointments and goal-based therapy planning processes • Ensure therapy plans include measurable goals, targeted interventions, and session structure • Support provision of home- and school-based resources and therapy activities • Monitor service delivery progress, goal reviews, and outcomes • Coordinate referrals to other disciplines or group programs as required Reporting, Documentation & Systems • Ensure clinical notes, appointments, and service records are completed accurately and on time • Oversee generation of compliant reports, service delivery summaries, and invoices • Monitor and manage PMS data accuracy, productivity reporting, and client documentation • Ensure incidents, complaints, and risks are recorded and escalated appropriately   Funding, Compliance & Professional Leadership • Align therapy plans and service delivery with funding models (e.g. NDIS, Medicare, private) • Monitor invoicing accuracy, debtor timeframes, and client activity targets • Support therapists and coordinators through supervision, guidance, and problem-solving • Participate in meetings, professional development, and quality improvement activities • Ensure compliance with registration standards, organisational policies, WHS, and child safety requirements   What you’ll bring: - Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change - An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality - Ability to collaborate and communicate effectively with our leadership team, therapists and clients - Excellent in-person, telephone, email and PMS-based communication skills - Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload managementQualifications / Compliance: - NDIS Workers Screening Check - Current Drivers’ Licence and vehicle - Current Working with Children Check or Working with Vulnerable People Registration (state specific) - National Police Check - Accredited First Aid & CPR CertificateWhat you’ll get: Flexibility and Wellbeing - Flexible hours and compressed work options - Up to 12 weeks annual leave. - Up to 16 weeks paid primary carer leave - Wellbeing support program for you and your familyReward and support - Competitive salary - Registration and professional membership contribution - Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together - National and global career pathways through the APM Group  Who we are: We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team. Apply today or reach out to Ayesha on 0461 101 104 or [email protected] for a confidential chat to learn more.