Senior Manager, People Operations & Employee Experience

At Trackman, we use technology, data and innovation to transform the way sports are played, practiced and experienced around the world. We are looking for a Senior Manager to lead and develop our People Operations function as we continue to grow globally. With more than 1,100 employees worldwide this is an opportunity to strengthen and scale the processes, governance, technology and employee experience that support our organisation. Working closely with the Head of HR and key stakeholders, you will play an important role in shaping a modern, efficient, and globally connected function. Why this role is different Trackman has grown into a global organisation through innovation, strong products and talented people. As we continue to scale, we are investing in the infrastructure, systems and ways of working needed to support our next phase of growth. This role is ideal for someone who enjoys building as much as operating. You will lead People Operations, drive improvements across the employee lifecycle, and help shape how technology, automation and strong governance enable a better employee experience. You'll join at a pivotal stage in our journey, with the opportunity to make a visible and lasting impact across our global organisation. What you will be responsible for Lead and Develop People Operations - Lead, coach and develop the HR Operations Specialist and HR Coordinator - Build a high-performing, service-oriented People Operations team with clear responsibilities and standards - Ensure operational excellence across all employee lifecycle - Create scalable ways of working that support future growth Own and improve the Global Employee Lifecycle - Design, manage and continuously improve processes covering onboarding, internal mobility, employment changes, promotions, leave management, international relocations and offboarding - Standardized processes across regions while accommodating local requirements - Ensure efficient, consistent, and high-quality experience for employees and managers Build Global Policies, Governance and Compliance - Own and develop our global HR policy framework, standards and governance - Develop global standards while enabling local compliance where required - Partner with Finance and business leaders to establish clear approval of workflows, responsibilities and decision rights Lead People Technology and Automation A key priority will be developing a more technology-enabled People Operations function, using digitalization, automation, and AI to improve efficiency and employee experience. You will: - Help shape our future People technology landscape and drive implementation of new solutions - Identify opportunities for automation and self-service - Leverage AI and emerging technologies to improve efficiency and employee experience - Improve data quality, reporting and operational insights - Reduce manual administration through smarter ways of working We’re looking for someone who is energized by technology and excited about the opportunity to simplify, automate, and improve ways of working. Drive Employee Experience and operational insights - Design user-friendly employee journeys and improve manager support and enablement - Simplify processes and create a consistent people experience across regions and locations - Measure and improve employee satisfaction with our People Operations services - Partner with the People Data & Analytics function to ensure high-quality employee data, reliable reporting and insights that support informed decision-making