Automotive Service Advisor - Cumberland Kia

Service Advisor – Cumberland Kia 🕒 Full-Time | 💰 Competitive Pay + Performance Based Bonus Cumberland Kia is growing, and we’re looking for a high-performing Service Advisor to join our team. If you’re someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience—this is a great opportunity to build a long-term career. What You’ll Do: - Greet customers promptly and professionally in the service lane - Listen to customer concerns and accurately document vehicle issues - Recommend maintenance and repairs based on manufacturer guidelines - Provide clear communication and updates throughout the service process - Present and explain repair estimates, including upsells when appropriate - Coordinate with technicians to ensure efficient workflow - Deliver a high level of customer satisfaction and build lasting relationships What We’re Looking For: - Previous automotive service advisor experience preferred (Kia experience a plus) - Strong communication and customer service skills - Ability to multi-task and stay organized in a fast-paced environment - Sales-minded with a focus on providing value to the customer - Familiarity with dealership systems (CDK, Xtime, etc.) is a plus - Positive attitude, team player, and self-motivated What We Offer: - Competitive pay plan with strong earning potential - Performance-based bonuses - Health, dental, and vision insurance - Paid time off and holidays - 401(k)  - Ongoing training and career development - A supportive, team-oriented environment Why Cumberland Kia? We’re committed to building a team that takes pride in what they do. Our service department is growing, and we’re focused on creating an efficient, customer-first experience—backed by the tools, training, and leadership you need to succeed. Ready to take the next step in your automotive career? Apply today and join the Cumberland Kia team.