IT Ops Enterprise Systems Engineer

About Storable At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com. Overview As an Enterprise Systems Engineer in Storable's global IT Operations team, you will help keep our people, systems, and devices running seamlessly so the business can scale with confidence. This hybrid role is based in our Seattle, WA office and reports to the Vice President of IT Operations. You will help evolve IT Operations further into a cloud-native, automation-first, AI-enabled function spanning Identity, End User Computing, Service Desk, SaaS Infrastructure, and M&A activities. You will design and execute systems improvements that eliminate friction for employees, strengthen security and compliance, and deliver consistently excellent service across a globally distributed workforce. You will also serve as a key partner to leadership and cross-functional teams during post-merger integrations, SaaS rationalization, and the design of Storable's future-state IT landscape. As an Enterprise Systems Engineer, you will bring technical leadership and help mentor the IT Operations team through a culture of continuous improvement, experimentation, and data-driven decision-making. What you'll do every day - Improve end-to-end onboarding and offboarding through secure, auditable, low-touch, cross-functional workflows. - Extend endpoint management across laptops and mobile devices for employees and contractors, using GitOps practices and MDM platforms such as Iru, Intune, and Fleet to manage endpoints as code. - Maintain and evolve a cloud-native, zero-touch hardware provisioning and retrieval program across global jurisdictions, supported by international logistics partners and standardized enrollment processes. - Simplify the SaaS ecosystem and reduce fragmented spend across Google Workspace, Slack, Zoom, Atlassian, AWS, ADP, Workday, and other enterprise platforms. - Partner with leadership, Security, DevOps, People Operations, and M&A stakeholders on directory consolidations, domain and identity migrations, and mail and collaboration cutovers with minimal business disruption. - Improve IAM and RBAC practices, partnering with Security to mature Zero Trust architecture, enforce access policies, and maintain audit readiness across SAML- and OAuth-integrated applications. - Standardize global hardware asset inventory, forecasting, budget planning, and quarterly procurement through a single global vendor. - Improve IT service outcomes—including First-Contact Resolution, Mean Time to Resolution, Day-One onboarding readiness, and CSAT—to meet or exceed Storable ITOps' 4.9+ CSAT standard. - Collaborate with Security and DevOps to enforce endpoint compliance, automated patch management, context-aware access controls, and regulatory requirements. - Design and champion AI, automation, and agentic workflows—such as AI-assisted ticket triage, automated access provisioning, SaaS optimization, and procurement forecasting—to increase productivity, improve service quality, and reduce manual work. What you need to bring - 8+ years of progressive experience in corporate IT infrastructure, systems engineering, and IT operations within modern, cloud-native environments. - A proven track record scaling IT capabilities in a high-tempo B2B SaaS company through standardization, automation, and measurable service-delivery improvements. - Demonstrated experience executing M&A IT integrations and migrations, including directory consolidations, Google Workspace and Microsoft Entra ID domain merges, and infrastructure cutovers. - Deep experience across enterprise identity, endpoint management, SaaS administration, and cloud infrastructure in globally distributed environments. - Strong cross-functional communication and technical leadership skills, with the ability to mentor teams and influence executive and business stakeholders. - An AI-forward mindset with a track record of using AI tools and automation to improve the quality, speed, and reliability of IT operations. Bonus points - Hands-on experience with complex automation and SaaS management platforms such as Workato, Trelica, 1Password SaaS Manager, or similar tools. - Expertise managing Google Workspace at scale, including GAM, and Microsoft Entra ID in a federated identity context. - Experience designing and implementing AI-powered or agentic workflows within IT Operations or related functions. - Extensive experience with Jira administration and architecture, including advanced workflows and automations. - Experience managing complex VDI environments and migrations, including AWS WorkSpaces, Azure Virtual Desktop, or Windows 365 Cloud PCs. - Experience managing enterprise password managers, Privileged Identity Management, and Privileged Access Management solutions. All applicants must be currently authorized to work full-time in the United States and able to work a hybrid schedule in our Seattle, WA office. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. Benefits and Perks: - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. - Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. - 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. - 8 hours of Rest, Relax, Recharge time to care for your mental health. - Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. - Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options to help in your journey towards parenthood. - Access to financial experts to help you make informed decisions and achieve your financial goals. - Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected] Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we include the salary range or hourly rate in each job posting. This range is a good-faith reflection of what Storable would pay for this role. The compensation we offer for this role will fall within this range and will be based on our internal budget, as well as your skills and experience. Please speak with your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $150,000—$200,000 USD