Business Analyst [Delivery] Colombia

We are building a bank from scratch in Colombia and scaling physical card delivery across the country. The Delivery team is responsible for getting cards into the hands of our customers — on time, at scale, and through a network of postal partners and on-ground ambassadors. As we grow, the complexity of this operation grows with it: more partners, more edge cases, more data to track. We are looking for a Business Analyst to own the analytical and operational layer of this delivery ecosystem — resolving issues with postal partners, shaping the ambassador experience, expanding integration capabilities, and improving how we track inventory end-to-end. Challenges that await you: - Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis. - Leading communication with postal services on incident resolution and process improvement. - Tracking resolution status and documenting outcomes. - Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled. - Communicating with local postal service representatives in Spanish. - Documenting partner agreements and following up on commitments. - Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis. - Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team. - Auditing the current inventory tracking process, identifying gaps and bottlenecks. - Preparing proposals to improve transparency and automate stock movement tracking. - Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements. What makes you a great fit: - 3+ years of experience in business analysis or operations in fintech, banking, or logistics. - Strong process thinking and ability to diagnose operational problems end-to-end. - Experience working with external partners or vendors — communicating, negotiating, and following through. - Experience designing business processes (BPMN 2.0 or equivalent). - Proven ability to gather and document requirements (user stories, acceptance criteria, BRDs). - Native or advanced Spanish; B2+ English for working in an international team. - Experience with Jira, Confluence, Miro; basic SQL or spreadsheets. - Familiarity with LATAM markets. - Experience in postal/courier logistics or last-mile delivery operations is a nice to have. - Experience with Python (numpy, pandas) for data analysis is a nice to have as well. Our ways of working: - Innovative Spirit: A commitment to creativity and groundbreaking solutions. - Honest Feedback: valuing open, transparent communication. - Supportive Team: a strong, collaborative community. - Celebrating Achievements: recognizing our wins together. - High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.