Service Operations Distribution Specialist

About Us: • Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global business process outsourcing (BPO). • The company and its service providers serve over 95,000 businesses and process over $135B in annual payroll. • Headquartered in Chandler, Arizona, Vensure is a "One Employer Solution" that helps businesses streamline operations with custom strategies. Learn more at www.vensure.com. Position Summary: • Service Operations Distribution Specialist responsible for delivering exceptional service in a high-volume payroll provider environment by ensuring accurate, timely, and secure distribution of payroll materials. • Manage end-to-end printing, packaging, and preparation of payrolls for the organization’s client base while meeting quality standards, timelines, procedures, and compliance requirements. Compensation: • $12.00 - $18.00 hourly Essential Duties and Responsibilities: • Assemble and prepare payroll packages according to client counts, ensuring required materials (registers, departmental reports, worksheets, liability reports, checks, vouchers, miscellaneous documents) are included accurately and meet quality and timeline standards. • Operate office and production equipment (mailing systems, shipping PCs, printers, sealers, related machinery) to process payroll and client packages on schedule. • Inspect printed payroll checks, perform quality checks, sort, and package for secure pickup or delivery. • Coordinate and complete daily posting of mail and overnight shipping labels per distribution schedules. • Accurately complete package confirmations, logs, and checklists to maintain tracking, security, and visibility of package movement and location. • Follow security, confidentiality, and audit protocols to protect sensitive client and payroll information per company policies. • Identify, document, and escalate discrepancies or issues to appropriate personnel to prevent missing, incorrect, or delayed output. • Stage and replenish packaging supplies to maintain production readiness and workflow efficiency. • Load and unload paper stock and materials to support printers and production equipment. • Execute daily processing and printing tasks across multiple platforms, ensuring accuracy and timeliness of printed outputs. • Coordinate and monitor computer processing jobs, verify successful completion, and promptly address interruptions or errors. • Maintain regular on-site attendance due to secure system access, sensitive technical collaboration, operational meetings, and hands-on activities. Marginal Functions: • Build and maintain relationships with team members and peers across disciplines for effective coordination of communications and client services. • Provide light administrative support (filing digital documents, maintaining shared drives, archiving vendor or training records). • Help maintain cleanliness and organization of production and storage areas. • Attend webinars and training to stay current on best practices. • Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities: • Excellent communication and interpersonal skills; ability to collaborate across teams and build positive working relationships. • Strong time management and ability to prioritize in a fast-paced environment. • Flexibility to perform varied print room assignments, operate different equipment, run varied production jobs, and learn new machinery or processes. • Ability to collaborate with internal departments for seamless operations and workflow coordination. • Strong work ethic, commitment to teamwork, professionalism, reliability, and enthusiasm. • Sound decision-making abilities and ability to evaluate complex information to determine appropriate actions. • Working knowledge of shipping and logistics vendors (FedEx, UPS, couriers); ability to coordinate shipments, evaluate service levels, manage vendor relationships, and identify cost-saving opportunities. • Exceptional attention to detail for reviewing printed documents and ensuring quality and accuracy. Education & Experience: • High School Diploma preferred or equivalent combination of experience, skills, education (including non-traditional degree or training programs) required. • One (1) or more years of experience with cloud-based printing solutions preferred. • One (1) or more years of experience with administrative and clerical procedures. • Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed. Physical, Mental, & Communication Demands: • Physical Demands: • Sedentary work: primarily sitting at a desk or computer for extended periods. • Manual dexterity: frequent use of hands/fingers for keyboard, mouse, and equipment operation. • Mobility: occasional walking throughout the office to meet leaders and employees. • Visual acuity: ability to read and analyze data on screens and printed materials (with reasonable accommodation as needed). • Lifting & carrying: minimal physical lifting; handling documents and light office supplies. • Mental Demands: • Sustained attention to accurately assemble, inspect, and verify payroll packages and printed materials. • Attention to detail for quality checks on payroll checks, reports, and documentation. • Process monitoring of computer jobs, printing workflows, and equipment operations. • Problem-solving to identify, document, and escalate production or distribution issues. • Time sensitivity to maintain productivity and accuracy in a high-volume, deadline-driven environment. • Task sequencing & multitasking to manage multiple production steps while following procedures and security protocols. • Communication Demands: • Verbal communication: clearly report issues, confirm priorities, and support coordinated workflow. • Written communication: accurately complete logs, checklists, confirmations, and documentation for tracking, audit, and security. • Operational coordination: share timely updates on production status, discrepancies, or equipment issues. • Professional interaction: maintain respectful and effective communication with team members. • Cultural sensitivity: communicate with individuals from diverse backgrounds with awareness and sensitivity. • Confidentiality: handle sensitive payroll, employee, client, acquisition, and business information with strict confidentiality and compliance. Environmental Conditions: • Professional office environment with regular computer and standard office equipment use; climate-controlled, typical office lighting, moderate noise levels. • Extended screen time, in-person collaboration and meetings, minimal exposure to physical hazards. Disclaimer: • This job description does not list all duties. Employee must follow other job-related instructions and perform other requested duties. Management may add, revise, or delete information in this description. • Reasonable accommodation will be made for qualified individuals with disabilities to perform essential functions. • This document does not create an employment contract other than an “at will” employment relationship. Benefits: • Health Insurance: medical, dental, and vision coverage. • Retirement Plan: 401(k) with company match. • Paid Time Off: PTO, Holidays, Parental leave and Sick Leave as required by state law. • Other Benefits: life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. #SolvoGlobal #LI-PROMOTED #LI-Onsite