Service Coordinator- Des Moines

Overview: The Customer Service Representative’s responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in “Real-time” to complete close out process to help maintain the quality of services to our customers. Responsibilities: - Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite - Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies - Work within customer portals to provide quotes and perform follow up calls with customers - Create, open, assign, and/or close work order requests - Real time updates via notes in each work order description and various client portals - Review technician descriptions on completed work orders for overall literacy, grammar, and spelling, perform visit reviews - Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call - Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required - Dispatch technicians to calls in line with their department and abilities - Maintain service department filing - Provides updates on parts ETA - Billing for customer service calls - Own and maintain service job life cycle within our utilized software Requirements/Qualifications: - 3 years of customer service experience in a sales/office/corporate setting - High School diploma or GED - Construction/Mechanical/Service industry experience - Ability to work as a team player - Ability to multitask in a fast-paced environment - Verbal & written communication skills - Attention to detail and organization - Proficiency in Microsoft Word, Excel, & Outlook