Reservation Executive

- Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner, - Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests, - Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services, - Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives, - Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities, - Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection, - Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience, - Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care, - Prepare and submit daily, weekly, and monthly reservation reports as required, - Build and maintain strong professional relationships with travel agents, corporate partners, and internal departments, - Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes. - Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment, - Excellent verbal and written communication skills in English (additional languages are an asset), - Strong working knowledge of Opera PMS, CRM systems, and online booking channels, - Highly detail-oriented with strong organizational, planning, and multitasking skills, - Guest-focused, sales-driven mindset with a polished, professional, and warm service approach, - Ability to work effectively under pressure while maintaining accuracy and professionalism, - Flexibility to work shifts, including weekends and public holidays.