Cybercrime Analyst

About Netcraft Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. Our purpose and passion are focused on just one thing: protecting the world from cybercrime. That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection. About Netcraft Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, and many large country governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. Our purpose and passion are focused on just one thing: protecting the world from cybercrime. Our passion doesn't stop at what we do - it shapes how we work, too. We're proud of our talented team and the value each person brings. That's why we've created a workplace where people feel supported and inspired, from great benefits and wellness programs to fun social events. The Role We're seeking a Cybercrime Analyst to join our amazing Technical Operations team. Cybercrime Analysts have an opportunity to make a real difference in the world by identifying threats and acting to protect governments, banks, and consumers from online attacks. You'll be a key part of the incident response team, finding innovative ways to rapidly disrupt cyber-attacks against our clients. And don't worry if you have limited experience in this area: we can train you. Day to day, your responsibilities will include: - Cybercrime incident response – communicating analysis of cyber threats to relevant parties to mitigate attacks; - Classification of malicious websites, social media profiles, apps, emails, and phone numbers; - Providing clear and professional feedback to customers on incidents and classifications; - Sharing your ideas on how to improve processes and workflows. Based at our Lehi office three times a week (Tuesday, Wednesday and Thursday are in the office, with flexibility on Monday and Friday), you’ll report directly to a Technical Operations Team Lead and will work closely with colleagues across our global offices. To be successful, you’ll need - Attention to detail, adaptability, and strong intellectual and commercial curiosity; - A positive and solution-focused approach; - Interest in the internet and cybercrime prevention; - Excellent communication skills with a high standard of written English; - Ability to engage with people in a warm, helpful, and professional way; - Self-motivation, ability to take initiative, and work as part of a team; - Aptitude for analysing and using technical information; - Competence in handling incoming phone calls; - Some experience in cybersecurity is useful but not essential as full training will be provided; - A degree in a relevant area, such as Cyber Security, Computer Science or IT may be useful but isn't essential. The reward package - A salary of $50,000 USD, reviewed annually - 33 days of vacation, including national holidays (which can be worked if you prefer) - Generous enhanced family leave and pay - Enhanced company sick pay from day one of employment, with additional support after your first six months’ service - Equity Tracking Units, allowing you to share in Netcraft's long-term success (eligibility criteria apply) - Hybrid and flexible working options - 401(k) Safe Harbor Plan with employer match - Comprehensive private health cover, including medical, dental, vision, and life insurance - Meals, snacks, and drinks provided in the office - Two paid Learning & Development days per year, plus access to learning resources such as Udemy and Coursera - Two paid Volunteering Days per year to support causes that matter to you - Spot reward bonus scheme recognizing outstanding contributions - Employee Referral Bonus Scheme Your standard working days will be Monday to Friday, 9AM-6PM. We may also require you to work weekend shifts and non-standard hours on occasion. This is because Netcraft protects its customers 24/7, 365, which we'll discuss with you at interview. If you think this role is for you, please apply. We’d love to hear from you. Diversity, Equity and Inclusion This is very important to us and through our ally network we support under-represented groups. We seek to maintain a working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, or any other specific characteristics. We’re happy to make any adjustments to our hiring process to ensure that all candidates can participate fully and comfortably. Please note Netcraft does not accept any unsolicited approaches from external recruiters. Diversity, Equity & Inclusion This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply. We’re also happy to make adjustments to the hiring process to ensure every candidate can participate fully. Please note: Netcraft does not accept unsolicited approaches from external recruiters.