Senior Operations Manager, Quality Control

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Operations Manager, Quality Control based in the United States. Lead a quality control function dedicated to strengthening operational performance, protecting customers, and supporting regulatory compliance across the consumer lending lifecycle. In this senior leadership role, you will manage a team of five quality control professionals while building and scaling a risk-based quality control program. You will partner closely with Operations, Compliance, and Risk teams to identify control gaps, investigate root causes, and drive meaningful improvements. Your work will help ensure frontline activities meet established standards and that quality findings translate into measurable business outcomes. You will also explore AI-enabled testing and automation to improve review coverage, efficiency, and consistency while maintaining appropriate human oversight. This remote opportunity offers the chance to shape quality practices in a dynamic financial services environment. The team operates primarily in Eastern Time, with periodic in-person collaboration through team meetings and company onsites.