Front Office Trading Application Support Analyst

Front Office Trading Application Support Analyst  Location: London (5 days per week on-site) Employment Type: Permanent Shift Pattern: Shift work and weekend support rota required Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role. Requirement: Candidates must be based in London or within a reasonable commuting distance. About Talan: Talan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations. We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets. This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges. The Role You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications. This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure. Key Responsibilities: Incident & Problem Management •    Own and manage Priority 1 and Priority 2 incidents from identification through to resolution. •    Perform root cause analysis and lead post-incident reviews. •    Communicate effectively with traders, sales teams, technology teams, and management during major incidents. •    Coordinate task-force activities for critical production issues. •    Work closely with upstream and downstream support teams to ensure rapid issue resolution. •    Ensure all incidents are accurately logged, tracked, and documented. •    Drive continuous improvements to platform stability and support processes. Application Monitoring & Production Support •    Support and monitor a suite of Rates eTrading applications within a global production environment. •    Maintain high levels of platform availability and operational performance. •    Monitor application health, market data flows, trade flows, and system alerts throughout the trading day. •    Perform proactive troubleshooting and performance analysis. •    Execute production support activities, system administration tasks, and operational readiness checks. •    Participate in global handovers with follow-the-sun support teams. •    Develop automation and monitoring enhancements to improve operational efficiency. •    Contribute to monitoring migrations and tooling improvements using Python and related technologies. Knowledge Management •    Create and maintain support documentation, operational procedures, and knowledge articles. •    Act as a subject matter expert for supported applications. •    Support user training and adoption of new functionality. •    Assist with onboarding and training of regional and follow-the-sun support teams. •    Maintain clear and effective operational handover procedures. Service Improvement •    Proactively identify trends, risks, and capacity concerns across supported platforms. •    Improve monitoring, alerting, and observability capabilities. •    Reduce manual operational tasks through automation and process optimisation. •    Ensure support tooling and application logs remain effective, actionable, and fit for purpose. •    Drive operational excellence initiatives across the support function. Change & Release Management •    Participate in release cycles and production deployments. •    Perform pre-release validation and post-release verification activities. •    Coordinate deployment activities with development and infrastructure teams. •    Review and communicate release notes to stakeholders. •    Ensure new functionality is supportable and operationally ready before production implementation. Project Delivery •    Contribute to technology projects and strategic initiatives impacting trading systems. •    Support the introduction of new applications, enhancements, and platform upgrades. •    Define operational requirements, monitoring standards, and support models for new solutions. •    Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place. Required Experience: Essential •    Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment. •    The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications. •    Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms. •    Experience providing application support as part of a global support team in a fast-paced trading environment. •    Proven experience managing high-severity production incidents and driving issues through to resolution. •    Strong troubleshooting, analytical, and root cause analysis skills. •    Experience working directly with traders, sales teams, development teams, and senior business stakeholders. •    Strong commercial awareness with a clear understanding of how technology impacts front-office business performance. •    Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams. •    Ability to interact confidently with both junior and senior stakeholders across business and technology functions. •    Experience supporting complex and diverse technology environments and interconnected systems. •    Strong understanding of Linux/Unix environments. •    Good SQL and database troubleshooting skills. •    Scripting and automation experience using Python, Shell, or similar technologies. •    Experience with enterprise monitoring, observability, and support tooling. •    Results-oriented mindset with a strong sense of ownership and accountability. Mandatory Requirements •    Front Office Trading Application Support experience is essential •    Investment Banking / Capital Markets experience is essential •    Rates Trading knowledge highly desirable •    London-based role requiring 5 days per week on-site attendance •    Participation in shift work and weekend rota support required •    Candidates must already be based in or around London •    No sponsorship available for this position •    Excellent stakeholder management and communication skills required •    Proven experience supporting mission-critical trading applications in a Front Office environment required Highly Desirable •    Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets. •    Experience supporting electronic trading, pricing, execution, market data, or risk platforms. •    Experience within a global follow-the-sun support model. •    Exposure to release management, DevOps practices, and production change processes. •    Familiarity with vendor and in-house trading platforms. Education •    Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline. •    Equivalent industry experience will also be considered.   #TalanUK