Concierge (Vietnamese Local)

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. We are seeking an enthusiastic and customer-focused Concierge to join our team at our luxury resort in Phu Quoc, Vietnam. As a Concierge, you will be the primary point of contact for our guests, providing exceptional service and ensuring their stay on our beautiful tropical island is memorable and hassle-free. - Welcome guests and provide a warm, professional first impression of our resort - Offer comprehensive information about local attractions, activities, and dining options in Phu Quoc and the surrounding areas - Make reservations for restaurants, transportation, and various guest activities - Respond promptly to guest enquiries and requests, ensuring timely follow-up and resolution - Maintain up-to-date knowledge of upcoming events and local happenings - Collaborate with other departments to ensure seamless guest experiences - Handle guest complaints and concerns with empathy and efficiency - Manage concierge desk operations, including maintaining a clean and organised workspace - Assist with luggage and other guest services as needed - Participate in regular team meetings and training sessions to enhance service quality - Promote and upsell resort amenities and services when appropriate - Maintain accurate records of guest interactions and preferences - Excellent oral and written communication skills in English; fluency in Vietnamese is highly desirable - Previous experience in a concierge or front desk role within a high volume luxury hotel or resort environment - Degree in Hospitality, Tourism, or a related field is preferred - In-depth knowledge of Phu Quoc Island and its attractions - Strong computer skills, including proficiency in hotel management software - Exceptional interpersonal and customer service skills - Ability to work effectively under pressure and handle multiple tasks simultaneously - Demonstrated problem-solving skills and attention to detail - Flexible approach to work, including willingness to work varying shifts, weekends, and holidays - Cultural sensitivity and ability to interact with guests from diverse backgrounds - Proactive and self-motivated with a passion for exceeding guest expectations - Well-groomed appearance and professional demeanour - Ability to stand for extended periods and assist with luggage when required What awaits you... - The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. - The ability to challenge the norm and work in an environment that is both creative and rewarding. - Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. - A competitive package and plenty of development opportunities.