Speciality Waiter/ ess

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. We are seeking an experienced and professional Speciality Waiter/ess to join our esteemed restaurant team in the beautiful island of Phu Quoc, Vietnam. As a Speciality Waiter/ess, you will play a crucial role in ensuring exceptional dining experiences for our guests whilst leading and mentoring our service team. - Oversee and coordinate the daily operations of the restaurant's dining area - Lead, train, and motivate the waiting staff to maintain high service standards - Greet and seat guests, ensuring a warm and professional welcome - Manage reservations and handle special requests or dietary requirements - Provide detailed menu information, including daily specials and wine recommendations - Resolve guest complaints promptly and professionally - Ensure compliance with food safety regulations and hygiene standards - Assist in inventory management and stock control - Collaborate with the kitchen team to ensure smooth service flow - Maintain a clean and organised dining area at all times - Minimum 3-5 years of experience in fine dining or luxury hospitality - Previous experience in a supervisory role within food service - Excellent customer service skills with a strong focus on guest satisfaction - Demonstrated leadership abilities and team management skills - Proficiency in restaurant management software - Fluent in English; additional languages are advantageous - Exceptional communication and interpersonal skills - Ability to work under pressure and multitask effectively - High school diploma or equivalent (required) - Hospitality management degree or relevant certification (preferred) - Valid food safety certification - In-depth knowledge of food and beverage pairing - Thorough understanding of fine dining etiquette and service standards - Familiarity with Vietnamese cuisine and culture (preferred) - Willingness to work in Phu Quoc, Vietnam What awaits you... - The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. - The ability to challenge the norm and work in an environment that is both creative and rewarding. - Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. - A competitive package and plenty of development opportunities.