Drain/Sewer Technician

Drain & Sewer Technician Are you an experienced drain and sewer professional who enjoys solving problems, helping customers, and turning your technical expertise into earning opportunities? At Burns & McBride, we’re looking for a skilled Drain & Sewer Specialist with at least five years of drain-clearing experience and a strong background in customer service and sales. This role is ideal for someone who understands the full scope of residential drain and sewer systems, from inside the home to the curb. If you also have residential plumbing service experience, even better! You’ll have the opportunity to handle both drain and plumbing service calls while building a long-term career with a growing home services company that offers steady work, ongoing training, professional equipment, and room to advance. Compensation & Benefits - Competitive compensation: $35 - $40/hour with weekly pay! - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off and Paid Holidays - Company-Provided Vehicle - Company Phone or Tablet - Uniforms Provided - Professional Drain-Cleaning and Camera Equipment - Ongoing Paid Technical and Customer Service Training - Year-Round Work - Career Advancement Opportunities - Supportive, Team-Oriented Work Environment What You’ll Do - Perform residential drain cleaning, clearing, cable work, and hydro-jetting. - Diagnose and resolve drain and sewer issues throughout the home and from the home to the curb. - Operate small- and large-sized drain-cleaning machines and perform sewer camera inspections. - Identify sewer and drain concerns and recommend appropriate repair and replacement solutions. - Explain findings, service options, and recommendations clearly while highlighting their benefits to the customer. - Present estimates, sell recommended services, and obtain customer approval before beginning work. - Identify additional plumbing and drain service opportunities that meet customer needs. - Perform related plumbing service work when qualified, including removing and resetting toilets and P-traps as needed. - Complete accurate service notes, estimates, photos, and customer documentation using field service software. - Maintain truck inventory, equipment, and a clean, organized work area. - Follow all safety procedures, protect customers’ homes, and deliver professional service on every call. - Communicate effectively with customers, office staff, and team members while addressing concerns promptly. - Participate in team meetings, technical training, and ongoing professional development. What We’re Looking For - At least 5 years of hands-on drain-clearing experience. - Experience diagnosing residential drain and sewer problems from inside the home to the curb. - Proven ability to sell drain and sewer services and explain recommendations confidently. - Strong customer service skills and the ability to build trust with homeowners. - Experience with cable machines, hydro-jetting equipment, and sewer cameras. - Solid understanding of residential plumbing and drain systems. - Residential service plumbing experience is a strong plus, with the ability to handle both plumbing and drain calls. - Strong diagnostic, problem-solving, and communication skills. - A professional, customer-focused approach with a commitment to quality workmanship. - Ability to work independently, manage time effectively, and maintain accurate service records. - Comfortable using tablets, mobile applications, and field service software. - Valid driver’s license with an acceptable driving record. - Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor environments. What Success Looks Like Success in this role means delivering reliable drain and sewer solutions, identifying opportunities to help customers, and turning your technical knowledge into quality workmanship and strong customer relationships. Whether you’re handling a drain emergency or a plumbing service call, you’ll play an important role in providing homeowners with solutions they can trust. If you’re ready to put your drain and sewer expertise to work with a growing company that values great service, strong sales skills, and long-term career growth, we’d love to meet you!