Customer Service Associate

📢 We're Hiring: Customer Service Associate Location: Trade and Financial Tower, BGC, Taguig City Company: Uniteller Filipino, Inc. Are you detail-oriented, analytical, and passionate about delivering exceptional service in the financial sector? Join our team and play a vital role in helping customers send and receive remittances with confidence and ease. - In charge of accurately completing forms, reviewing, and validating the pertinent data surrounding remittance transactions. - Using the online system, keep track of all consumer interactions and location data. - Responsible in resolving customer complaints in a timely manner. - Coordinate with banks and agencies affiliated with the company. - Ensure strict adherence to all applicable laws, policies, and procedures. - Participate in team meetings and activities, promote team spirit and cohesiveness. - Participate in Weekly Calibration and Quality monitoring activities. - Demonstrate adherence to Core Standards of Behavior. - Process modification and/or cancellation of transaction based on customers’ request. - Ensure that the quality processes are being met consistently. - Perform other related duties assigned by the supervisor or manager on the daily basis