Epicor Functional & Technical Support | ERP | Remote | Long Term

Role: Epicor Functional & Technical Support Duration: Long Term Location: Remote- USA   - Provide L2/L3 functional and technical support for Epicor ERP environments. - Troubleshoot day-to-day ERP issues and identify root causes. - Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management. - Analyze existing business processes and identify opportunities for process improvement. - Support post-implementation stabilization and ongoing ERP enhancements. - Collaborate with IT and business teams to resolve application, integration, performance, and data issues.Epicor Implementation & Upgrade - Participate in new Epicor implementations, upgrades, migrations, and rollouts. - Analyze, design, configure, develop, test, and deploy Epicor solutions. - Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11. - Support system conversions and legacy ERP modernization initiatives. - Develop technical specifications and implementation documentation. - Provide user training and knowledge transfer.The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations. Epicor Customization & Development - Develop and maintain Epicor customizations. - Perform screen and form customizations. - Develop and maintain: - BPMs - BAQs - BAM - Dashboards - Business processes - Global alerts - Shop warnings - Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies. - Work with C#, VB.NET and .NET technologies. - Support Product Configurator and other Epicor technical components.Reporting & Analytics - Develop and maintain Crystal Reports and SSRS reports. - Create complex queries, calculated fields, cross-tab reports and subreports. - Develop dashboards and KPI/business-metric reporting. - Convert existing reporting solutions between Crystal and SSRS where required. - Support business users with reporting and data-analysis requirements.Database & Performance - Support Microsoft SQL Server and Progress databases. - Perform SQL administration, indexing and performance tuning. - Troubleshoot database and application performance issues. - Analyze system bottlenecks and recommend improvements. - Support high availability, disaster recovery and system continuity initiatives.The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting. Manufacturing & Supply Chain - Work with manufacturing organizations to optimize ERP-supported business processes. - Support: - Manufacturing - MRP - Job Management - Engineering - Scheduling - Shop Floor / MES - Inventory - Purchasing - Order Fulfillment - Barcode/handheld solutions - Integrate Epicor with warehouse, shipping, MES and other manufacturing systems. - Identify opportunities to improve operational efficiency through ERP automation.Project Management - Lead or participate in Epicor implementation and enhancement projects. - Manage project scope, schedules, budgets, resources and deliverables. - Work with business and IT stakeholders across all organizational levels. - Apply structured SDLC and project-management methodologies. - Manage vendor relationships and coordinate technical and functional teams.Required Qualifications - Extensive hands-on experience with Epicor ERP / Epicor Kinetic. - Strong combination of functional and technical Epicor expertise. - Experience supporting manufacturing or service-oriented organizations. - Strong experience with Epicor configuration, customization, implementation and production support. - Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes. - Strong SQL/database experience. - Experience with Crystal Reports and/or SSRS. - Experience with .NET, C#, VB.NET or related development technologies. - Experience with Epicor integrations and APIs. - Strong analytical and problem-solving skills. - Excellent communication and stakeholder-management skills.Preferred Qualifications - Epicor Consulting certification. - PMP certification. - Experience with Epicor Kinetic/11. - Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante. - Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs. - Manufacturing process knowledge. - Experience leading ERP upgrades and implementations. - Experience with SOX/Sarbanes-Oxley environments.Experience Level Senior / Lead Consultant The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership. Artizent Engagement Focus The consultant may support Artizent customers across: Epicor Managed Support → ERP Optimization → Epicor Kinetic Modernization → Integration → Data & Analytics → QE/Test Automation → AI/Agentic ERP Automation The role may also collaborate with Artizent’s Astra Data, Astra Engineering and Astra AI/Agentic teams to identify opportunities to modernize ERP operations and automate repetitive support and business processes. All your information will be kept confidential according to EEO guidelines.