ROC Support Technician

Randstad is a performance-based company that strives to lead through intelligence, passion & intuition. We are shaping the world of work. We fulfill all aspects of professional & commercial staffing within administrative, engineering, executive solutions, finance & accounting, healthcare, information technology, life sciences/pharma, manufacturing & logistics and sales & marketing. Position Summary: ROC Support Technicians provide technical support at the first stage level and assist team members as necessary. Calls to this level may originate from a number of different areas including store locations, and vendor staff. Duties: - Provide call center based technical support to store locations, vendors and staff. - Serve as first level for troubleshooting of issues encountered in stores. - Assure implementation based protocols are met. - Render assistance for equipment troubleshooting and ensure deployment process adherence. - Update Database regarding resolution of issues and techs progress while completing work with in the store. Technicians will be assigned up to 3 simultaneous projects. - Worker will have an 8 hr shift of 5:00 AM - 10:00 PM Mon-Fri. Pay rate: $13.00 Experience: - A minimum of 1 year work experience needed - A Minimum of a High School Diploma or GED required - Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills - Supervisory skills are an asset but not a requirement - Must possess clear, accurately and tactful, communication both verbally and written - Working knowledge of Word, Excel, and Access - Understanding of Intermediate/Expert technical terminology is preferred - Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessaryEducation: Minimum High School Diploma or GED All your information will be kept confidential according to EEO guidelines. IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!