Merchant Support Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania. We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story? If yes, we are looking for a Merchant Support Specialist (Maternity cover) to join our Team in Greece! What You Get To Do In This Role - Check the documents of the companies applying for our business partners (merchants), issue an opinion and prepare the documentation for subsequent approval as per internal procedures. - Perform archiving of the merchants’ documentation and be responsible for the proper storage. - Register the merchants to our systems and maintain their data up-to date. - Regular checks on the live merchants’ database to ensure that integration works as intended. - Execute all necessary actions to initiate and complete successfully the timely and proper payment of the commissions to the merchants. - Inform the management in a timely manner of all problems and issues that have arisen during the activity. - Respond with high-quality professionalism to e-mails and questions sent by the merchants related to their products. - Participate in daily operational activities of the department. - Assist in project developments.