Loans Administration Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania. We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story? If yes, we are looking for a Loans Administration Specialist to join our Team in Greece! What You Get To Do In This Role - Participate in all projects related to Loans, collaborate with program delivery teams and the business to identify current gaps and opportunities to enhance customer and agents experience - Fulfill customer requests regarding their approved loans such as early repayments, cancellations, data updates, monthly statements generation etc - Respond with high-quality professionalism to e-mails and questions sent by customers and/or other business units, related to the loan products - Prepare reports and orders for the Accounting department to issue invoices and/or proceed with payments to the merchants and other contractors - Prepare ad-hoc reports and other information requested by other colleagues and managers - Assist in preparation processes or/and update the internal rules and procedures, which regulate the daily activities of the department - Ensure timely and correct disbursements for the approved customers’ loans - Ensure proper recognition of the payments performed by the customers through the available channels - Perform archiving of the entire departmental documentation and be responsible for its proper storage - Communicate and provide methodological assistance within the scope of competence to the Bank's managers and employees