1st/2nd Line Desktop Support Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a 1st/2nd Line Desktop Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Job Overview: We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms. Key Responsibilities: - Resolve laptop/desktop and networking issues, liaising with users when necessary. - Provide support and maintenance for application software. - Assist in the technical implementation of PC hardware applications for user environments. - Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies. - Handle incident and service request resolution, including hardware component changes. - Support incidents and service support requests from other groups, including distributed servers and printers. - Perform equipment maintenance and hardware repairs. - Manage installation, moves, additions, changes, and disposal (IMACD) services. Key Duties: - Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval. - Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations. - Change: Perform equipment changes and conduct performance tests to ensure functionality. - Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews.