Bilingual Customer Experience Agent (English/French)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Responsibilities: - Handle customer inquiries across phone, email, and chat in English and one additional language (French). - Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support. - Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions. - Ensure accurate documentation of all customer interactions in CRM or support tools. - Stay updated on processes, policies, and product information to provide consistent and accurate support. - Meet performance expectations related to quality, responsiveness, and customer satisfaction.