Customer Success Representative | Betty CA

About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: - We are honest - we value honesty in all aspects. - Bring the Olives - we offer premium customer experience. - Think Big - we believe in always striving for more. Key Responsibilities: - Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat. - Conducting customer education sessions, guiding them through the features and functionalities of our platform. - Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience. - Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty. - Work in shifts, including late and night shifts! Requirements: - Prior experience in customer service, support, or a related client-facing role. - Exceptional communication and interpersonal skills, with an ability to handle challenging - customer interactions with patience and professionalism. - Quick learner with the ability to understand and explain complex systems and processes. - A passion for customer satisfaction and a deep understanding of customer-centric service practices. - Works well under pressure and ability to deliver within deadlines. - Fluency in English. What we offer: - A chance to become a key person in a scale-up environment - A real opportunity to supercharge your skills & knowledge - Fun and collaborative team environment