Lead Host

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian, local and homemade products - LEARN through our classes and our team’s product knowledge A Senior Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Senior Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Floor Manager. - Train all new host hires, including floor plan/table numbers, OpenTable features (timeline, booking reservations), guest interactions, and hospitality standards. - Allocate time to check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest recovery issues to management as needed. - Assist with responding to Guest Relations emails. - Maintain menu inventory to reduce paper waste; print menus as needed. - Support the overall appearance of the restaurant by ensuring details are maintained (e.g., flowers on tables, candles lit, pillows fluffed and arranged, feminine hygiene baskets in restrooms stocked, etc.). - Assist management with checking in private events and ensuring spaces are properly allocated and arranged. - Share important reservation details with management each shift (e.g., birthdays, anniversaries, VIPs) to ensure proper guest recognition. - Prepare and organize Tanti Auguri cards for birthdays and anniversaries, placing them on the appropriate tables to add a personalized touch of hospitality. - Act as liaison between management and the host team by communicating updates, expectations, and feedback both ways. - Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel - Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system - Takes and manages reservations in restaurants that allow reservations - Balances the guest flow among the service stations, taking into account requests for a particular table or server depending on availability - Informs guests when tables are ready, escorts them to table, provides menus and introduces the server - Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency - Performs other duties as required or assignedJob Requirements - Availability to work onsite with a flexible schedule - Ability to lift up to 50 pounds - Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting - 1+ year of experience in a high-volume restaurant - Basic computer skills - Excellent communication skills - High school diploma or equivalent preferred Benefits and Perks - Medical, Dental, Vision Insurance - Paid Time Off - Paid Parental Leave - 401K with match or RRSP - Bonus program - Free family meal daily - Discounts at Eataly - Classes on products and Italian cuisine - Referral bonus program - and more!