Veterinary Receptionist

Who is PAW Health Network? We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more!  PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions.  Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level. **We are looking for a Caregiver Support Staff teammate that is available to work 2 pm - 11pm shifts!** Check us out here: https://pawhealthnetwork.com/ What should you expect working as a Caregiver Support Staff? BASIC QUALIFICATIONS - Has the ability to solicit, process, and integrate input from team members and administrators - Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.  - Contributes to a positive work environment by treating others with fairness and respect    - Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANAPROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS - Greet caregivers in a friendly and timely manner  - Receive incoming calls, provide available information, and route as needed  - Ensure caregiver information is recorded accurately and consistently  - Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff  - Assist incoming patients based on urgency of care and available staff resources - Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning PERFROM PROCESSING RELATED DUTIES - Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks) - Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales - Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report - Coordinate with the Medical Support Team to answer any caregiver questionsPROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS - Understand hospital logistics to maintain efficiency and reduce costs  - Be a resource for inventory control, to aid in loss prevention  - Ensure front lobby remains clean throughout shiftENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES - Integrate into the The Collaborative Process - Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams - Track progress through Core Training, and track issues and accomplishments as they arise - Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness  - Attend departmental or All-Staff meetings What are we looking for? - Receptionist with a minimum of 1-year veterinary experience preferred - Compassionate and calm team player - Strong communication skills - Ability to multi-task - Highly organized and possess computer skills - Self-starter with the desire to continue to advance your knowledge and skillset.Schedule Requirements - Full-Time or Part-Time - 2 pm - 11 pm shifts - Every other weekend coverage - Up to 4 Holiday Spans / Year - 4 DAY WORK WEEK! **We are looking for a Caregiver Support Staff teammate that is available to work 2 pm - 11pm shifts!** We offer our staff: - Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)  - Employee Assistance Program  - Paid Vacation and Sick Time for ALL Employees  - Paid Bereavement Program  - Paid Parental Leave Program   - Competitive Compensation   - Continuing Education Allowance (applies to licensed/registered/certified roles) - Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program - Career Development Opportunities  - Referral Bonus Program for most positions!  - Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/